United Airlines said it will restrict access to AI agents seeking to book flights and manage reservations on their users’ behalf, citing a risk to cybersecurity and undermining federal regulations.
The airline is the latest American corporate giant to prevent customers from using AI agents and autonomous assistants to access their systems. The move comes as airlines and banks are struggling to differentiate between real customers and AI systems operating on their behalf, such as when users share their logins with their AI assistants. Sharing passwords with apps and assistants can create security risks if those credentials get leaked or exposed.
United warns that “sharing account credentials with personal, third-party, AI assistants can expose sensitive information, and actions taken by these tools may result in unintended purchases, account changes, or use of MileagePlus miles.”
