IN a business entity, a great customer opportunity had presented itself. The decision had to pass through several layers before anyone could act.
By the time the approval was obtained, the opportunity had disappeared.
The customer had moved on. The competitor had moved faster. And the organisation was left wondering what went wrong.
The above illustrates what happens in an organisation whose structures are designed for the past and do not meet the realities of today's workplace.
In a fast-changing environment, an organisation's advantage is not just having quality products, technology or talented people.
