BRUSSELS, Oct 21 — The European Union opened an investigation into online travel agent Booking.com today over alleged failures to tackle fake listings and phishing scams.
The EU fears Booking.com has underestimated the impact of fraud and unlicensed accommodation, and is not sufficiently protecting users’ data from being misused for scams.
The probe is the first into Booking.com under the Digital Services Act (DSA), a mammoth online content law that covers a wide array of platforms including social media and digital marketplaces.
“Europeans should be able to book their holidays without fear of being scammed,” EU tech chief Henna Virkkunen said in a statement.
