Bank Islam has identified a compatibility issue affecting version 2.10.1 of its BIMB Mobile banking application on devices running Android 17. As a result, the bank is advising users who have yet to update the app to hold off on installing the latest version until further notice.

According to the bank, an investigation is currently underway to identify the root cause of the problem and determine the necessary remedial measures. However, it has not provided an estimated timeline for when a fix will be available.

For customers who have already updated to version 2.10.1 and are experiencing problems, Bank Islam has issued a new advisory recommending that they uninstall and reinstall BIMB Mobile. This should allow affected users to regain access to the app’s banking services.