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Patients and healthcare workers at the Universiti Malaya Medical Centre (PPUM) have allegedly put up with a lack of working elevators in the building for years. And they’re getting fed up with it.

Facebook user Mogana Thamaraichelven, who’s also a patient in PPUM, shared her recent experience and confirmed recurring issues with the lifts at Menara Selatan in the hospital.

In the video, she claimed that only two of the hospital’s six elevators are working. As a result, those two are constantly overcrowded, leaving patients and healthcare workers to use the stairs, which isn’t a realistic option for many patients.