KUALA LUMPUR, Nov 2 — Government agencies must systematically document their administrative experience and expertise to prevent the loss of institutional knowledge when civil servants retire or are transferred.
Public Service Director-General (KPPA) Tan Sri Dr Wan Ahmad Dahlan Abdul Aziz said knowledge gained through administrative work and research should be preserved and translated into policies, decisions and practical measures.
“Documented experience becomes institutional knowledge that builds the collective memory of the public service,” he said in his keynote address at the opening of the 2026 Research Colloquium at the National Institute of Public Administration (INTAN) here today.
His speech was read by INTAN director Datuk Dr Mohd Zabri Yusoff.
