A routine cash deposit at a local bank branch turned into an unresolved financial dispute after a malfunctioning Cash Deposit Machine (CDM) allegedly shortchanged a customer by RM750.
The depositor, identified as Audi Koh, said the incident occurred on 3 November at the Hong Leong Bank branch along Jalan Nakhoda 12, Tun Aminah in Johor Bahru.
Koh stated that she attempted to deposit RM20,500 in cash across two separate machines.
The first machine successfully completed a deposit of RM10,500, but the second machine suddenly froze, powered down, and automatically restarted during a subsequent RM10,000 transaction.
