KUALA LUMPUR: Franklin Malaysia has apologised to fans who attended the Anna Leigh Waters Asia Pro Showcase here yesterday after complaints about overcrowding, long entry queues, missed meet-and-greet sessions, and unfulfilled package experiences.
It said it would set up a dedicated channel for affected attendees to reach out.
"We sincerely apologise to those whose experience fell short of expectations.
"We acknowledge where we fell short, and we take responsibility for making things right," it said in a statement today.
