KUALA LUMPUR, Nov 3 — Fewer trips to government offices, less paperwork and simpler online payments could be on the cards for Malaysians as the government pushes ahead with a five-year plan to bring more public services online.
From applying for financial assistance to verifying identities and paying government fees, the aim is to make everyday transactions faster and easier, without having to navigate multiple systems or repeatedly submit the same information.
The Rancangan Pendigitalan Sektor Awam (RPSA) 2026–2030, or Public Sector Digitalisation Plan, launched on September 28, sets out how federal and state governments, statutory bodies and local authorities are expected to make that happen.
