Malaysia recorded 46 cash-on-delivery complaints in the first eight months of 2026, with mismatched goods, misleading descriptions and counterfeits among the issues.
KUALA LUMPUR: The Domestic Trade and Cost of Living Ministry has received 88 complaints involving cash-on-delivery (COD) transactions since 2023, with mismatched goods, misleading trade descriptions and counterfeit products among the issues reported.
Its minister, Datuk Armizan Mohd Ali, said the complaints were recorded between January 2023 and August 2026, with the highest number involving goods or services that differed from what had been advertised, accounting for 26 complaints, or 30% of the total.
This was followed by 14 complaints (16%) involving false trade descriptions and 10 complaints (11%) concerning counterfeit goods.
