KUALA LUMPUR, Oct 24 (Bernama) -- CelcomDigi has embedded customer feedback into its business operations to drive service improvements for over 20 million Malaysians across the country.
General : CelcomDigi Turns Customer Insights Into Action To Elevate Service Delivery
CelcomDigi, customer, feedback, fibre
BE Bernama 
Key takeaways
CelcomDigi uses customer feedback across multiple channels to improve service delivery for 20 million Malaysians.
- CelcomDigi collects customer insights through various programs and channels.
- Feedback is used to identify issues and drive improvements across teams.
- The company focuses on the customer journey to address root causes of problems.
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