By DayakDaily Team
KUALA LUMPUR, Oct 1: The Sarawak Secretariat Office has earned seven national recognitions for public complaints management while resolving 96 per cent of more than 56,000 complaints within four days as of October 2026.
Chief Secretary to the Government Tan Sri Shamsul Azri Abu Bakar commended the Sarawak Secretariat Office for the achievement, saying it reflected how efficiency and swift action could translate into public services that were genuinely felt by the people.
“The people judge the government not by what is read, but by what is felt. That is why complaint management is not just an administrative process. Every complaint is a signal to us about what needs to be fixed,” he said in a statement shared on his social media today.