Meta has acknowledged that a technical error in its systems caused legitimate local WhatsApp user activity to be incorrectly identified as violations, affecting more than half of the cases in the first batch submitted by the Malaysian Communications and Multimedia Commission (MCMC). The company said the issue was addressed at the end of September, with affected accounts proactively restored.
In a statement today, the regulator said it had received feedback from Meta regarding the WhatsApp account suspension issues previously raised with the company. Meta also confirmed that the incident did not involve any changes to its enforcement policies or WhatsApp’s Terms of Service.
Earlier this week, MCMC had sought a comprehensive explanation from Meta regarding complaints over WhatsApp account suspensions. At the time, the commission said it was seeking clarity on the reasons behind the suspensions and the mechanisms used to review affected accounts.
