CYBERJAYA, Oct 3 — Meta has acknowledged that a technical error in its system had caused legitimate WhatsApp user activity to be wrongly identified as rule violations, affecting more than half of the cases in the first batch submitted by the Malaysian Communications and Multimedia Commission (MCMC).
In a statement today, MCMC said it had received feedback from Meta regarding the issue of WhatsApp account suspensions that had previously been brought to the company’s attention.
“According to Meta, the technical error was addressed at the end of September and affected legitimate accounts were proactively restored, including some accounts that had not submitted appeals.
“Meta also confirmed that no changes had been made to its enforcement policies or WhatsApp Terms of Service,” the statement said.
