SHAH ALAM, Oct 31 — The government is intensifying efforts to protect consumers from fraud syndicates that exploit courier services and e-commerce platforms through the launch of Parcel Shield anti-fraud initiative today.
Communications Minister Datuk Seri Fahmi Fadzil said the initiative led by Postal Forum aims to increase consumer awareness and vigilance against various modus operandi of fraud related to parcel delivery, including impersonating courier companies, fake delivery notifications, phishing links and cash on delivery (COD) fraud.
He said the Malaysian Communications and Multimedia Commission (MCMC) together with courier companies would work together to intensify efforts to raise consumer awareness of the threat of fraud that uses fake parcel delivery tactics.
