Key takeaways
Malaysia's Gig Workers Tribunal ruled that GrabCar's auto-accept and fast-cancel systems violated gig workers' rights under the Gig Workers Act 2025. The tribunal awarded one driver RM2,000 in compensation and found multiple breaches regarding platform transparency and booking management.
- The tribunal awarded RM2,000 in compensation plus eight per cent annual interest to one e-hailing driver.
- GrabCar's auto-accept and fast-cancel mechanisms were found to violate Sections 8(1)(b) and (c) of the Gig Workers Act 2025.
- Additional breaches involved unclear explanations for temporary booking pauses and the calculation of booking cancellation quotas.
Summarised automatically by AI from the original article by Malay Mail. AI can make mistakes, so check the original for details.
PUTRAJAYA, Nov 7 — The Gig Workers Tribunal (TPG) has ruled on three disputes involving e-hailing drivers and GrabCar Sdn Bhd, including awarding RM2,000 in compensation to one driver while upholding the deactivation of another driver’s account over misconduct involving passengers.
The Human Resources Ministry (Kesuma) said in a statement today that the three cases involved financial claims, the handling of digital platform systems and the deactivation of a driver’s account, which TPG deputy president Suzarika Sahak heard.
According to Kesuma, the tribunal partially upheld an e-hailing driver’s financial claim against GrabCar in the first case, involving earnings from Saver bookings and the ‘Cashback and Advance Booking’ incentive.
