KUALA LUMPUR, Nov 7 — Bank Rakyat said today that a disruption to its corporate website was caused by a technical problem involving a third-party service provider, assuring customers that their deposits, personal information and banking services remained unaffected.
In a statement posted on Facebook, the bank said the disruption was confined to its corporate website, while its banking systems and operations continued to function normally.
It said efforts were under way to restore access, with customers able to continue conducting transactions through alternative digital channels.
“Customers can continue to carry out their banking transactions as usual through alternative channels, including the iRakyat website, iRakyat mobile application, BRICK, QR2E and i-bizRAKYAT,” the bank said.
