The transport ministry says the government is reviewing the commission cap for ride-hailing platforms following calls by drivers to reduce Grab’s 20% commission rate. It said the the land public transport agency (APAD) is set to study the cap in depth, and a review would be made after engagement sessions with stakeholders and studies related to the matter.
While acknowledging drivers’ concerns about lowering the commission rate to increase their income more transparently and fairly, it said in a written parliamentary reply that Grab’s introduction of a proposed new fare structure under a proof of concept (POC) system known as the Grab Service Fee (GSF) had yielded some improvements.
The structure uses flexible commission rates for daily trips but maintains a 20% cap for the weekly or monthly average, taking into account distance, location, travel time and the real-time movement from a passenger’s drop-off point to a new pick-up location, the Malay Mail reports.
