KUCHING, Nov 10 (Bernama) -- The Sarawak Ministry of Utilities and Telecommunications (MUT) is strengthening its complaint management mechanism for water, electricity, telecommunications, internet and gas services through dedicated internal and public WhatsApp groups to enable faster, real-time responses.
Sarawak Strengthens Whatsapp Complaint Channels For Faster Utility Issue Resolution
MUT, WhatsApp, integrity, utility, Datuk Seri Jula
BE Bernama 
Key takeaways
Sarawak's Utilities and Telecommunications Ministry is using dedicated WhatsApp groups to accelerate the resolution of complaints regarding water, electricity, and telecommunications services. The initiative aims to improve communication between the ministry, agencies, and the public for more efficient issue management.
- Minister Datuk Seri Julaihi Narawi announced the new complaint channels at the ministry's Integrity and Innovation Day 2026 celebration.
- The ministry is implementing the ISO 37001:2025 Anti-Bribery Management System to strengthen organisational governance and accountability.
- This anti-bribery initiative aligns with the Post-COVID-19 Development Strategy 2030 to ensure integrity in utility infrastructure development.
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- Bernama Sarawak Strengthens Whatsapp Complaint Channels For Faster Utility Issue Resolution (this story)
