As of Thursday, the city’s click-to-cancel rule has taken effect, which requires businesses to make it as easy to cancel a subscription as it is to sign up.
Levine was the Federal Trade Commission consumer protection chief under Lina Khan, and he tried to usher in the click-to-cancel rule at a national level.
When consumers submit a complaint to the click-to-cancel portal, Levine says, “they’re not going to be diverted into a chatbot doom loop.
Sentences selected automatically from the original article by The Verge.
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New York City residents struggling to get out of recurring subscription fees can now submit complaints to the city government. As of Thursday, the city's click-to-cancel rule has taken effect, which requires businesses to make it as easy to cancel a subscription as it is to sign up. That means a gym that lets you join online, for example, can't make you call or go in person to end your subscription.
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