Minister says the practice misleads consumers and undermines their right to make informed purchasing decisions.
Key takeaways
Malaysian minister Armizan warned against hidden checkout charges, stating that displayed prices must include all taxes and fees. He cited laws requiring all-inclusive pricing, particularly in food and e-commerce, with penalties for non-compliance.
- Section 10B(1) of the Price Control and Anti-Profiteering Act 2011 mandates that displayed prices include all taxes and charges.
- Guidelines require final prices in food, e-commerce, and delivery sectors to include service and delivery fees before order confirmation.
- Violators face fines up to RM100,000 for corporations or RM50,000 for individuals, plus potential imprisonment for individuals.
Summarised automatically by AI from the original article by Free Malaysia Today. AI can make mistakes, so check the original for details.
Domestic trade and cost of living minister Armizan Mohd Ali said his ministry takes seriously the practice of imposing additional or hidden charges that are disclosed only at the final stage of a transaction. (Envato Elements pic)PETALING JAYA: Consumers must be able to see the actual amount they are required to pay at all stages of a transaction, says domestic trade and cost of living minister Armizan Mohd Ali.
In a written parliamentary reply, Armizan said his ministry took seriously the practice of imposing additional or hidden charges that are only disclosed to consumers at the final stage of a transaction, resulting in a price higher than that displayed or advertised.
“This practice is not only misleading but also undermines consumers' right to know the actual price and make transparent and informed purchasing decisions,” he said.
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