JPJ will not be responsible for losses, fraud, additional charges or disputes arising from private transactions between customers and registered intermediaries, said its director-general Aedy Fadly Ramli.ARAU: From Jan 1 onwards, only individuals or company representatives registered as intermediaries and approved by the road transport department (JPJ) will be allowed to conduct transactions on behalf of customers at JPJ offices and branches nationwide.
JPJ director-general Aedy Fadly Ramli said the requirement was aimed at regulating intermediary services more systematically, transparently and with integrity.
He said registration as a JPJ-approved intermediary would open on Nov 1 through an online platform provided by the department.
