The impact of the Microsoft outage has been felt globally, with users ranging from companies to governments reporting that they were unable to communicate via Outlook. (EPA Images pic)WASHINGTON: Microsoft said on Thursday that efforts to repair a major outage of Outlook were not going as expected and the firm was seeking alternative solutions as users around the world were left without its crucial services.

The hours-long disruption, which Microsoft attributed to "elevated load" on its infrastructure, has hit email as well as products such as Teams and the AI assistant Copilot.

The impact of the outage has been felt globally, with users ranging from companies to governments reporting that they were unable to communicate via Outlook.